Some U.S. cities, including Chicago and Seattle, legally require hotels to supply panic buttons that allow their housekeeping staff to summon help in a crisis. Other hotel chains are also adding these small wireless devices voluntarily. Panic buttons can be lifesavers if housekeeping staff arrive first on the scene of a fire or crime in […]
Ridesharing apps like Uber and Lyft can help hotels and motels take a stand against drunken driving without alienating intoxicated guests. These apps can call a driver directly to the hotel and reveal precisely where the patron needs to go. That solves the perpetual challenge of calling a cab that might show up an hour […]
Businesses everywhere have to defend against the rising threat of ransomware and the growing sophistication of cybercriminals. Hotels are no exception. Hotel News Now keeps a running list of the most well-publicized data breaches; no doubt many smaller attacks go unreported. These cyber intrusions are not altogether surprising when you consider four distinct challenges […]
Call it a tale of two bugs. In in the first case, a hotel faced a $100,000 judgment because a guest woke up with a bunch of bedbug bites. In the second, a hotel guest who was apparently bitten by a venomous spider — and who almost lost a finger to infection — failed to […]
Hotels, like any other locations with large numbers of people, provide an attractive target for lone-wolf attackers planning mass shootings. The massacre in Las Vegas on October 1, 2017, made the risk tragically clear. Lawsuits against MGM, owner of the Mandalay Bay Resort and Casino, started piling up within days after a man opened fire […]
By taking the right precautions, you can minimize the chances of bugs harming your business.